ISLAMABAD, Pakistan: In an ultimate move to regain the lost glory, Pakistan International Airlines (PIA) has decided to create a separate Division for Customer care and Premier Service.
The new Directorate would work under the newly appointed Director, the PIA spokesman Danyal Gilani announced on Saturday.
He said the new Division would be formally launched in mid next month, after accomplishing necessary groundwork.
The new Division would focus on improving PIA’s relations with customers and facilitate them in addressing their complaints.
PIA Training Center is adding new modules to their courses for providing better training to customer relations staff with the help of specialized instructors.
Apart from looking after all matters related to PIA Premier, the Division has also been tasked to focus on airline’s product development, keeping in view international aviation standards, aiming at improving the brand image of PIA.
The national flag carrier had failed miserably to deal with the customer complaints in the past which in turn caused a dent to its fame to be known as one of world’s best airlines of the world.
