ISLAMABAD, Pakistan: The Ministry of Religious Affairs and Interfaith Harmony has launched an electronic monitoring system for promptly resolving issues of Pakistani Hujjaj during hajj days.
According to an official of the ministry, the system is a comprehensive portal designed to cater to specific needs of the pilgrims. The system launched in 2013 with technical support of Punjab Information Technology Board (PITB) has been updated for Hajj 2017.
The first feature is a helpline accessible both online and through an Android application named ‘Pak Hajj Moavin’.
It allows users to register queries, complaints and suggestions in an effective manner. An SMS service has been developed to disseminate important information.
In addition, pro forma based feedback, introduced last year, will be obtained from pilgrims of both government and private Hajj schemes at the time of their return to Pakistan, he added.
The system has an in built mechanism of transferring the un-resolved complaints to the next tier of management for taking appropriate measures.
A Daily Situation Report (DSR) is generated for the information of senior management. Hundreds of inquiries/complaints have been registered through this system and were successfully addressed /resolved to the satisfaction of the complainants.
He said monitoring and supervision mechanism for Hajj operation in Pakistan and Kingdom of Saudi Arabia shall be strengthened to check/review the performance of Government and HGOs Schemes, in accordance with the contractual obligations and Saudi Taleemat.
Further, the Hajj Group Organizers- Management Information System (HGO – MIS) system would be updated and strengthened and more modules will be added in it on the basis of experience gained in Hajj 2016, he said.
