ISLAMABAD, Pakistan: President Dr. Arif Alvi has directed the Sui Northern Gas Pipelines Ltd (SNGPL) to rectify the gas bill of a consumer and apologize to him as he had been wrongly billed for two solar geysers at his residence whereas only one geyser had been installed by the contractor.
The contractor had wrongfully mentioned the installation of two geysers in forms, provided his own contact number to manipulate the verification process, submitted the documents to the SNGPL office, and absconded after committing fraud.
“It is shameful that the management is ignoring corruption within SNGPL and harassing the members of the public. Rather than investigating its contractor, SNGPL is further burdening the public because of its incompetence and connivance by defending its illegal action. An inquiry must be done and persons involved be brought to justice”, ordered the President while rejecting a representation filed by SNGPL against a decision of the Wafaqi Mohtasib.
As per the details, Mr Tahir Hussain (the complainant) had lodged a complaint with Wafaqi Mohtasib stating that an SNGPL official installed one solar geyser in his house and told him that the payment for the geyser would be claimed in instalments in bills.
SNGPL, however, issued him the bill with two solar geysers. He visited the office where he was told that, as per documents, two geysers were installed at his residence.
He was informed by the SNGPL’s Supervisor that the contractor (Mr Shafqat), who had installed the geyser, had absconded after committing fraud. He contacted the Police who did not intervene in the matter saying that it was an internal issue of the Sui Gas staff and the contractor.
Feeling aggrieved, he approached Mohtasib who directed SNGPL to take corrective measures for the rectification of maladministration and correct the bill amount in line with the prescribed procedure. SNGPL, then, filed a representation with the President.
President Arif Alvi rejected the representation and upheld Mohtasib’s observation that the contractor could not have committed fraud without the connivance of the Sui Gas staff, and if he had done so, SNGPL would have proceeded against him, which was not the case.
The president noted that SNGPL’s representative defended the illegal action without going into the details of the case which was its prime responsibility. He further observed that SNGPL failed to follow its own procedure and had billed the complainant arbitrarily in violation of the law and the prescribed OGRA rules.
The president, therefore, directed SNGPL to rectify the situation, besides submitting an apology to the complainant.
